Customer Experience

Customer-facing operations, communication timing, and expectation management.

Post-Order Failures

Shipping labels cannot be generated due to bad data.

Turning away good money.

Friction in the returns process.

The classic warehouse error.

"Customers forgive mistakes, they don't forgive silence."

— CX Head

Delayed fulfilment triggers follow-ups automatically
Proactive communication reduces support tickets.
Returns policy is clearly accessible
Reduces pre-purchase anxiety.
Refunds are processed within 48 hours
Builds trust for future purchases.
Site speed is monitored daily
Slow sites lose conversions.