StoreOps DirectoryOperational Scenarios
Common situations where ecommerce operations tend to break down. Each scenario describes what typically fails, what signals indicate trouble, and what questions are worth asking.
Customer escalating after initial support contact
supportA customer issue was not resolved and they are escalating.
Shipment delayed beyond expected delivery
fulfilmentA shipment has left the warehouse but has not arrived when expected.
Wrong or missing item in customer order
fulfilmentCustomer received their order but an item is wrong or missing.