Outsourcing warehousing to 3PLs hands over control of critical customer experience aspects. When you're another ticket in their queue, efficiency and rapid turnover give way to ticket-based operations with generic SLAs. As issues like damaged products arise, customers endure delayed resolutions. Each incident demands tight coordination between your support and the 3PL's timelines, often resulting in your team firefighting symptoms of unaligned priorities. Prevent this by owning your fulfillment process to ensure consistent, prompt responses aligned with your service standards.