Your support team knows what is broken before your dashboard does.

"Your support team knows what is broken before your dashboard does."

Why this matters in practice

Customers scream before APIs timeout. Listen to the front lines.

If this reflects something you've seen, share it with your team.

This insight often shows up when these failures occur:

Shipping labels cannot be generated due to bad data.

These checklist items can help prevent this situation:

Delayed fulfilment triggers follow-ups automatically
Proactive communication reduces support tickets.
Support team has access to order status
Enables first-contact resolution.

This insight commonly shows up in these operational situations:

A customer issue was not resolved and they are escalating.