In the operations of e-commerce, customer support often becomes aware of critical issues long before technical alerts are triggered. This is due to the real-time feedback loop they encounter through customer interactions. While dashboards and analytics are fundamental for overarching insights, they are reactive by design, waiting for events to trigger alarms only after issues manifest. This discrepancy creates an operational gap which can lead to customer dissatisfaction and revenue loss. Real-world examples from Shopify illustrate this clearly; an 'Add to Cart' error noticed first in customer complaints rather than in order processing metrics. Operations should establish a Customer Experience (CX) queue monitoring protocol with strict SLAs for response and resolution, ensuring quick communication between support and technical teams. This mitigates lag in issue resolution and maintains customer trust.